Terms & Conditions

The site treec.pt is owned by the company with the social designation of Concilius – Comércio e Serviços Lda.. The legal seat and its social activity are located  R. Manuel Pereira Godinho 715, 3700-780, Nogueira do Cravo, Portugal.

This document regulates the online order processing performed by a customer which requires the following procedures to be taken in the general conditions of sale.

The clauses that make up these general conditions bind both parties and form an integral and inseparable part of the contract of sale.

The data collected are mandatory and confidential, are intended for the invoicing of products purchased and the shipment of the order.

Despite the aforementioned security procedures, there are risks of using the Internet, on which Treec has no control.

Products and prices

Treec  operates as B2B and the products seen on the website are to be seen as sold to companies, individuals representing companies or individuals on the process of creating companies.

The availability of the product and its characteristics must be confirmed at the time of ordering, the information transmitted is subject to possible errors due to technical or human failure;

Treec reserves the right at any time and without prior notice to modify or replace the available products, their characteristics and the specified prices and conditions

Contact back to the customer giving knowledge of the existence of the product and confirmation of the order (via electronic mail);

In the event of a stock breach of any goods ordered, Treec verifies the possibility of replacing the missing article, and within the scope of item 1.3. contact the customer giving account of this break, how long the delivery of the same and if the price of the article changes. The order will only continue after consent given by the customer.

Any delay in the dispatch of articles (the customer is informed of the delivery deadline under point 1.3), does not grant the right to compensation.

Payment and shipping costs

Accepted modes of payment are PayPal and credit or debit card.

Treec uses an SSL Certificate to guarantee the security of your data.

We ship to Continental Portugal, to the Islands, as well as several international destinations.

Orders for home delivery are subject to postage.

For non-EU destinations in case of any custom duties or taxes the customer bears the costs. In case there is delay or issues at the destination border is up to the customer to resolve this.

 Cancellations, exchange, returns and non compliance

The Customer may cancel his order at any time until the shipment of the same, with the right to the refund of all the amounts paid. Upon receipt of the order by the Customer, he may exercise his right of free resolution under the terms legally provided and indicated below.

In case of product unavailability and / or stock break, you will be informed of the partial or total cancellation of your order with the right to reimbursement of the amount paid.

Despite the efforts of Treec, some products may be listed incorrectly, so we check the prices whenever we process the orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, Treec will present a new contractual proposal with the price duly rectified, waiting for the confirmation or cancellation of the order.

Treec.pt is a Business to Business website and product sold at the website are seen as samples sales and can’t be returned or exchanged unless the product is defective.

Consumer Rights

All purchases made on the site are subject to Portuguese legislation, more precisely to that contained in Decree-Law no. 24/2014. Any conflict or divergence of interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court of the county of the company headquarters, in compliance with Law 144/2015 that in case of dispute the consumer may resort to the Consumer Information Center and Arbitration of Porto, with site at http://www.cicap.pt and head office at Rua Damião de Góis, nº31, store 6. 4050-255 Porto. For consultation of the totality of the Arbitration Centers consult the link: www.citius.mj.pt/Portal/ContactosMeiosRAL.aspx